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Their corporate headquarters is listed as: 3475 Piedmont Road, Ne, Suite 550 in Atlanta Georgia. Below you will find ratings, reviews, corporate information, directions, online banking website, and branch locations. If you are a Canadian with US personal or business ties RBC (Georgia) is a MUST. After spending hours and hours and hours with US credit card companies trying to get a credit card, RBC took my application over the phone and had it approved all in 20 minutes. They were also just as helpful and efficient with a mortgage as well. Live chat with Royal Bank of Canada by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Royal Bank of Canada about. This is the best way to live chat with Royal Bank of Canada because 4,638 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Royal Bank of Canada usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at are used to handling Setup an account, Question, Complaint and other customer service issues. When you chat with Royal Bank of Canada agents, they are most likely chatting with you from their call center located in Southlake, TX or Mexico. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Royal Bank of Canada offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Royal Bank of Canada with Get Human and keep sharing with others so we can together make customer service less frustrating. While Royal Bank of Canada does offer live chat as a way to get help, they also have a phone number. In total, there are 3 ways to get in touch with them. The best phone number for Royal Bank of Canada is their 800-769-2511 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Royal Bank of Canada? Please let us know so we can keep sharing the best possible information with other customers. Get Human and Royal Bank of Canada have no relationship whatsoever. Get Human has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing! Rbc bank customer service rbc home equity line of credit To discuss your personal information with us safely, send us a message via the RBC Royal Bank Online Banking message centre or one of our other secure message centres. RBC will never ask you to provide, confirm or verify personal, login or account information through regular email or ask you to sign in to any online service. Explore the personal banking services and products available from RBC Royal Bank to help you manage your finances, buy a home, invest and more. Customer Service. RBC believes all issues can be resolved by using open communication – usually at the source. Whether it’s used to answer a question, solve a problem or share a success, communication is the key. Your feedback is used to continually improve the quality of products and services we provide to all of our valued clients. Everyone is unhappy with their bank from time to time, but it certainly seems that some are happier than others. Scotiabank ranked the lowest of the Big 5, scoring 762. Power Canadian Retail Banking Satisfaction Study, customers of the Big 5 banks were found to be happiest at RBC Royal Bank, scoring 788 out of a 1,000-point scale. Customer satisfaction rankings were based on six factors: channel activities (like assisted online service, ABMs, call centres, mobile and online banking), communication and advice, new account opening, problem resolution and products & fees. The satisfaction with midsize banks ranged more widely, but also saw higher satisfaction for the top banks. Moving into a digital age" data-reactid="41"Moving into a digital age Digitization of the banking process has been a double-edged sword when it comes to customer satisfaction. “Digital channels give banks an enormous opportunity to reduce costs, but the risk is that those cost savings come with lower levels of customer engagement. Curiously, those customers who choose to bank online more often were less satisfied with their banks.“Canadian banks have made significant commutments to technological investments by digitizing their services and channels in recent years,” said Bob Neuhaus, Financial Services Consultant at J. However not all digital-focused banks suffered for customer satisfaction. Power’s 2018 Canadian Retail Banking Satisfaction Study)The biggest gap most consumers found was in communication. Tangerine, which is owned by Scotiabank, came out on top of midsize banks for customer satisfaction, scoring 829 out of 1,000. The preferred method of communication from banks by consumers was through email, however only about one in five of the last communications customers received was via email. 93 per cent of all of Tangerines customers are digital only customers. Overall, Canadians were found to be more self-service oriented than U. For midsize banks, Canadians were most satisfied with Scotiabank-owned Tangerine and least satisfied with Laurentian Bank of Canada, according to the J.